Resources & Updates
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Frequently Asked Questions (FAQ’s)
What areas do you support?
Your Way Support Services is dedicated to providing support in Rural Alberta, but also supports families in Alberta’s urban municipalities.
How do families get started?
Our initial Customer Intake Form is available here, or you can email us at admin@yourwaysupport.com
What does intake look like?
Your Way Support starts with an initial intake email, where we gather basic information to understand your family’s needs and challenges. From there, we schedule an in-person meeting to ensure we are the right fit for your family. There, we’ll also share additional paperwork that is required to be completed before services are scheduled. Once all the above is completed we assign team members to your family and get support services started.
How much time does it take to get services started?
Service start dates typically begin within two weeks of intake; however, in some cases, circumstances may affect our ability to get going. These can include staffing availability, processing delays, stat-holidays, etc.
Note: Some programs are in high demand, and there may be a waitlist. We will do our best to accommodate all requests as quickly as possible.
What funding is required? Do you provide private services?
Your Way Support Services is a formal business partner with the Government of Alberta, and we support FSCD, PDD, and PDD FMSA and SFP contracts. We require your contract to be active and for the current payment to be completed in order for services to begin.
We do offer private services – our rates remain consistent with our GOA vendor agreement.
Note: At this time, we do not offer alternative rates and/or subsidies for private services.
Is there a cost for support services?
Costs and parent portions may be required as outlined in your Support Services contract.
For 24-hour respite support, families are billed for a portion of food costs and a standardized fee for recreational activities. We will provide receipts for all activities, and outings will be provided.
During respite, work-related, or extraordinary childcare and community support, activity fees may apply. Families are required to cover up-front costs for both their child and the support worker. Families are not responsible for covering staff snacks or meals during outings.
What happens in the event of a support service cancellation?
We understand; life happens. However, Alberta Labour Standards requires a minimum payment to our employees for their scheduled shift. Your Way Support services require a MINIMUM of 48 hours’ notice for services to be cancelled.
What may delay support service?
If your contract is not active, we cannot begin services.
If you have outstanding balances, we cannot provide services.
Missing or incomplete documentation may delay services.
What are your team's training & certification requirements?
Your Way Support Services Staff undergo the following training:
- First Aid/CPR
- Non-Violent Crisis Intervention (NVCI)
- A variety of additional special training focused on the needs of the people we support.
- Staff required to administer medications are certified in Medication Administration.