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Privacy Policy

Last Updated: June 22, 2026.

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Your Way Support Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information through our website, online forms, staff login system, and related communications.

 

Your Way Support Services operates in Alberta, Canada, and handles personal information in accordance with applicable privacy laws, including Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy requirements.

 

By using our website or submitting information through our forms, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information when you contact us, submit a form, request support, apply to work with us, or use secure areas of our website.

 

The information we collect may include:

  • Name
  • Email address
  • Phone number
  • Mailing address, if provided
  • Information submitted through website contact forms
  • Details about the services or supports you are interested in
  • Information related to PDD, FMS, FSCD, respite, planning, or support-service inquiries
  • Employment or contractor-related information submitted through staff, hiring, or onboarding processes
  • Login credentials or account-related information for staff access
  • Technical information such as IP address, browser type, device type, pages visited, and website usage data

 

Please do not submit sensitive personal, medical, financial, or confidential information through general website forms unless it is necessary for your inquiry.

2. How We Collect Information

We collect personal information in the following ways:

 

  • When you complete a contact form on our website
  • When you email, call, or otherwise communicate with us
  • When you request information about our services
  • When staff or authorized users access secure login areas
  • When you apply for employment, contract work, or partnership opportunities
  • Through website cookies, analytics tools, and similar technologies
  • Through administrative, scheduling, intake, or service-related communications

 

We only collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy or at the time of collection.

3. How We Use Personal Information

We may use personal information to:

 

  • Respond to questions, requests, or service inquiries
  • Schedule phone calls, meetings, consultations, or follow-ups
  • Understand your needs and determine how we may be able to support you or your family
  • Provide information about PDD, FMS, FSCD, respite, planning, or other support services
  • Communicate with clients, families, staff, applicants, contractors, and partners
  • Manage staff access to secure website or administrative systems
  • Support internal operations, recordkeeping, scheduling, and service coordination
  • Improve our website, communications, and user experience
  • Maintain the safety, security, and integrity of our website and systems
  • Meet legal, regulatory, contractual, or insurance requirements

 

We do not sell personal information.

4. Staff Login and Internal Systems

Our website includes a staff login or secure access area for authorized personnel. Information collected or accessed through the staff login system may include staff names, work email addresses, login credentials, access records, work-related documents, and other operational information required to support internal administration.

 

Access to staff areas is limited to authorized users. Staff and authorized users are expected to protect login credentials, use the system only for approved purposes, and follow applicable privacy and confidentiality expectations.

5. Cookies, Analytics, and Website Tracking

Our website may use cookies and similar technologies to support website functionality, improve performance, understand visitor activity, and enhance user experience.

 

Cookies may collect information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referral source
  • General usage patterns

 

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

6. When We Share Personal Information

We only share personal information when necessary and appropriate. This may include sharing information with:

 

  • Staff, contractors, or team members who need the information to respond to your inquiry or provide services
  • Website hosting, IT, email, analytics, or administrative service providers
  • Professional advisors, such as legal, accounting, insurance, or compliance advisors
  • Government, regulatory, or funding bodies where required or permitted by law
  • Emergency contacts, authorities, or service providers where necessary to protect health, safety, or legal interests
  • Other third parties with your consent or as required by law

 

When we use third-party service providers, we take reasonable steps to ensure they handle personal information appropriately and only for the purposes required to provide services to us.

7. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

 

These safeguards may include:

 

  • Password-protected systems
  • Restricted access to personal information
  • Staff confidentiality expectations
  • Secure administrative processes
  • Website and system security measures
  • Limiting access to information based on role and need
  • Secure disposal or deletion practices when information is no longer required

 

No website, email system, or online platform can be guaranteed to be completely secure. We encourage users not to submit highly sensitive information through general website forms.

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, respond to inquiries, manage operations, meet legal or contractual obligations, resolve disputes, and maintain appropriate business records.

 

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our internal practices and applicable legal requirements.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

 

  • Ask what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent for certain uses of your information, where consent is the basis for processing
  • Ask questions about how your personal information is collected, used, stored, or disclosed
  • Make a privacy-related complaint

 

Some requests may be subject to legal, contractual, safety, or operational limitations. We may need to verify your identity before responding to a privacy request.

10. Children, Youth, and Family Information

Because our work may involve families, children, youth, and support services, we take additional care when handling information related to minors or family support needs.

 

Personal information about children or youth should only be submitted by a parent, guardian, authorized representative, or other person with the legal authority to share that information. 

 

We collect and use this information only where necessary to respond to inquiries, coordinate support, or meet service-related requirements.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of websites that we do not own or operate. We encourage users to review the privacy policies of any third-party websites they visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or privacy practices.

 

When updates are made, we will revise the “Last Updated” date at the top of this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us: